Frequently Asked Questions
We are dedicated to keeping partners informed on the best ways to take advantage of program resources.
If you have a question that is not addressed below, please email us at firstname.lastname@example.org.
Q: How can I get listed on the Hot Water Solutions installer finder?
A: To be listed on the Hot Water Solutions installer finder, a contractor must have a current plumbing license and must attend one of our webinar orientation sessions. Orientations occur on the second Thursday of every month, and you can register on our Training and Events page.
Q: What resources are available to participating installers?
A: We provide partners with comprehensive marketing tools, helpful documents and support to help promote the adoption of heat pump water heaters. Use the links below to download a variety of marketing materials and helpful documents available for your business.
Q: What utility rebates, promotional offers and tax credits are available for the purchase and installation of a heat pump water heater?
A: Utility rebates, promotional offers and tax credits change periodically. Check our list of available rebates and tax credits before installing a new heat pump water heater to confirm rebate level, availability and requirements with your utility. Residential energy tax credits for high-efficiency heating, cooling and water heating equipment are also available on qualified equipment. For more information, visit the ENERGY STAR® website.
Q: Where can i find the latest heat pump water heater news and updates?
A: Check out our newsletter and news pages for recent activity updates.
Q: What heat pump water heaters qualify for a rebate?
A: NEEA's website includes a Qualified Product List under the Advanced Water Heater Specification. This list is updated regularly. If a heat pump water heater is not on the list, please contact your electric utility for eligibility requirements prior to installation.
Q: Where can I install a heat pump water heater?
A: Heat pump water heaters can be installed in a variety of locations, from an unheated garage to a heated utility room. Things to consider and talk to your clients about prior to installation include space, sound, cold air and the unit's size and height. Visit out installation locations page for additional information.
Q: What type of maintenance does a heat pump water heater require?
A: It's important to educate your customers about heat pump water heater maintenance to reduce callbacks and increase client satisfaction. Unlike standard electric water heaters, heat pump water heaters use an air filter that needs to be cleaned periodically to ensure efficient operation. Other maintenance needs are similar to those of standard electric water heaters.
Q: How do I contact Hot Water Solutions if I have any questions?
A: We want to hear from you- your feedback and questions are important to us. Please call 888.444.8962 or email us at email@example.com for questions or more information.
Q: As a distributor, how do I participate in Hot Water Solutions activities?
A: Contact Hot Water Solutions to learn about how to qualify for product marketing resources and support at firstname.lastname@example.org.
Q: What is Hot Water Solutions?
A: Hot Water Solutions is an initiative of the Northwest Energy Efficiency Alliance (NEEA) focused on promoting the education, development and adoption of heat pump water heater technology that is best suited to meet the needs of homeowners in the Northwest.
Q: What is NEEA?
A: NEEA is an alliance of more than 140 utilities and energy efficiency organizations working on behalf of more than 13 million energy consumers. NEEA is dedicated to accelerating both electric and gas energy efficiency, leveraging its regional partnerships to advance the adoption of energy-efficient products, services and practices.
Since 1997, NEEA and its partners have saved enough energy to power more than 700,000 homes each year. As the second-largest resource in the Northwest, energy efficiency can offset most of our new demand for energy, saving money and keeping the Northwest a healthy and vibrant place to live. www.neea.org